NSP is a personalised support program designed to help people recover after an injury.

You’ll work with a dedicated health professional who checks in with you regularly, listens to what you’re going through, and helps you navigate recovery, step by step.

There’s no pressure, no judgement, and no rushing you.

It’s simple and centred around you:

• You’ll have regular check-ins (by phone or video)

• You’ll talk about how you’re feeling, both physically and mentally

• You’ll get support to manage pain, confidence, motivation, and daily activities

• If needed, we can connect you with extra support like doctors or psychologists

You don’t need to prepare anything. Just show up as you are.

Sometimes suffering an injury and being off work can affect the way we feel inside. It is not always just about the physical injury but may affect how we need to adjust to family needs, practical advice, or financial constraints.

Navigator’s team of health professionals (also called “Navigators”) are committed to supporting people going through these type of injuries sustained whilst at work and motor vehicle accidents. We support your recovery from injury as well as other aspects of your life that may be impacted.

• One main point of contact — no repeating your story

• Care that fits your life, not a one-size-fits-all plan

• Support for both body and mind

• Flexible appointments that work around you

We focus on how recovery feels, not just how it looks on paper.

NSP is for people who:

• Are feeling stuck or overwhelmed after an injury

• Are finding recovery harder than expected

• Want extra support alongside their treatment

• Need someone in their corner who actually listens

You don’t have to be “struggling enough” to deserve support. If things feel hard, that’s reason enough.

We call you to make sure you are well supported by your medical team, insurer and social supports and provide you with a totally confidential and independent service. Our team regularly contacts you at your convenience, to provide constant support and a safe space to talk about any frustrations that may emerge whilst being injured.

Our experience has shown recovery from injury can take many turns, be it pre-surgery fears and anxiety through to providing coping strategies around the frustration of immobility during recovery. We provide solution-focused strategies to empower you.

All Navigators are counsellors who have extensive experience and the ability to provide trusted support when required and agreed, by you. We are duty-bound to protect the nature of conversations with you ensuring you get the best outcome during your recovery.

Many people we talk with have mentioned Navigator’s service has been really useful when they have felt alone, or afraid (especially whilst waiting for surgery). We find people sometimes are reluctant to ask for help but once we build that relationship with you, we work together to overcome any barriers to reach your full recovery.

Whilst Navigator is an independent service, we have been asked to contact you to assist in your recovery to return to work in the best possible way. People we work with often appreciate the support we provide during this journey and appreciate the help we provide.

There is no cost to you as the injured person – Navigator works with employers and insurers to fund support for you during this time.

Get in touch with us by calling 1800 318 564. We are happy to answer any questions you may have about NSP.