Someone to talk to every step of the way at no cost to you.

Congratulations! You are eligible for the Navigator Support Program — free, confidential support from a dedicated counsellor to help you through your recovery.

Claim your spot

ABOUT NSP

You don’t have to navigate recovery alone.

After an injury, it's completely normal to feel anxious, frustrated, or unsure about what happens next. The claims process can feel confusing. You might be worried about returning to work, or just feeling overwhelmed by everything that's changed.

The Navigator Support Program connects you with a dedicated counsellor, experience in insurance claims, who gets to know your situation and stays with you throughout your recovery. Someone to check in with, talk things through, and help you feel more in control — by phone, at a time that suits you.

This isn't therapy in a clinical sense, it's regular, supportive conversations designed to help you feel heard, informed, and confident as you move through recovery.

What’s Included in NSP

A dedicated counsellor

The same person, every time, so you never have to repeat your story

Phone-based support

No travel, no appointments to attend in person

Flexible scheduling

Calls arranged around your life, not the other way around

Confidential conversations

A private space to talk things through

Additional therapy if needed

Short-term targeted support, only if and when it's helpful for you

Practical guidance

Help understanding your recovery and the claims process

YOUR JOURNEY

Simple, supportive and on your schedule

Step 1

We will be in touch soon

Your referral means we'll reach out to introduce you to your dedicated counsellor and arrange a time for your first call. You’ll have the chance to ask questions before you agree.

Step 2

Get to know your counsellor

Your first conversation is about you, your situation and what support looks like for you. There's no pressure and no judgment.

Step 3

Regular check-ins

You'll have ongoing phone conversations at a frequency that works for you — helping you stay on track, talk through concerns, and build confidence

Step 4

Extra support if you need it

If it would help, you can access additional short-term support to work through specific challenges — always at your pace, always your choice.

READY TO START?

Support is waiting.

Let's begin.

Get in touch with our friendly team — we'll handle everything from here.

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NSP FAQ

  • NSP is a personalised support program designed to help people recover after an injury.

    You’ll work with a dedicated health professional who checks in with you regularly, listens to what you’re going through, and helps you navigate recovery, step by step.

    There’s no pressure, no judgement, and no rushing you.

  • It’s simple and centred around you:

    • You’ll have regular phone check-ins

    • You’ll talk about how you’re feeling, both physically and mentally

    • You’ll get support to manage pain, confidence, motivation, and daily activities

    • If needed, we can connect you with extra support like doctors or psychologists

    You don’t need to prepare anything. Just show up as you are.

    • One main point of contact — no repeating your story

    • Care that fits your life, not a one-size-fits-all plan

    • Support for both body and mind

    • Flexible appointments that work around you

    We focus on how recovery feels, not just how it looks on paper.

  • NSP is for people who:

    • Are feeling stuck or overwhelmed after an injury

    • Are finding recovery harder than expected

    • Want extra support alongside their treatment

    • Need someone in their corner who actually listens

  • All Navigators are counsellors who have extensive experience and the ability to provide trusted support when required and agreed, by you. We are duty-bound to protect the nature of conversations with you ensuring you get the best outcome during your recovery.

    Many people we talk with have mentioned Navigator’s service has been really useful when they have felt alone, or afraid (especially whilst waiting for surgery). We find people sometimes are reluctant to ask for help but once we build that relationship with you, we work together to overcome any barriers to reach your full recovery.

  • You were identified as eligible for the Navigator Support Program by your insurer. NSP is completed independent from your insurer and your conversations with NSP will not be shared.

  • There is no cost to you.

  • Get in touch with us by calling 1800 318 564. We are happy to answer any questions you may have about NSP.