We are Australia’s leading healthcare innovator.

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Navigator Group provides leading end-to-end recovery services for anyone suffering an injury sustained at work or in a motor vehicle accident.

Our services have been developed by medical and psychological experts driven by positive change that supports real people. We take a holistic approach to treat both the body and the mind, supported by our comprehensive knowledge of compensable injury, to deliver optimal outcomes for everyone involved.

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Who We Are?

  • Australia's leading healthcare provider and innovator specialising in co-ordinated, evidence-based treatment programs with a whole of person approach 

    Our team have supported more than 20,000 people through our programs incorporating both mental and physical aspects into our programs

    We support people in their recovery with multi-disciplinary teams to activate effective recovery plans and use world leading technology to track progress

  • We are a team of occupational physicians, physiotherapists, exercise physiologists, occupational therapists, clinical psychologists and counsellors who believe that every recovery needs a plan 

    We utilise our outcome data and research to collaborate with academic institutions, government agencies, actuaries, insurance companies and corporations.

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How We Started

  • Originally founded in 2010 by Dr Ray Wallace and Dr John McMahon ‘Medico Legal Specialists’ who, after conducting 40,000 IME’s thought "There must be a better way”.

  • They identified multiple issues in the current traditional healthcare framework:

    • Patients being treated serially rather than a whole of person approach

    • Incorrect diagnoses led to unnecessary intervention

    • Unnecessary imaging,  unnecessary surgery and excessive passive treatment

    • Failure to address the psychological aspects of physical injuries 

    • Lack of adherence to best practice recovery protocols and oversight of patient programs

    They set out to design a model to support patients and healthcare providers that included:

    • High potency, low-cost interventions 

    • Simplified programs for patients and their health practitioners 

    • Easier access to clinicians and counsellors

    • A department dedicated to research and innovation 
      Incorporated use of sophisticated technology and data

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The Navigator Group Impact

    • Fragmented treatment instead of holistic care
      Incorrect diagnoses resulting in unnecessary interventions

    • Overuse of imaging, surgery, and passive treatments

    • Neglecting psychological aspects of physical injuries

    • Inadequate adherence to best practice recovery protocols and patient program oversight

    • Implementing low-cost, high-impact interventions

    • Simplified programs for patients and healthcare providers

    • Enhancing access to clinicians and counselors
      Establishing a dedicated research and innovation department

    • Integrating advanced technology and data utilisation

Our Values

  • Three people holding hands in a circle beneath a person with arms raised in a green circular background.

    Care

    We CARE and are committed to promoting health, wellness, and compassion in everything we do, valuing the well-being of our clients, customers, and employees above all else.

  • A simplified line drawing of a person standing on a mountain peak, holding a flag and raising an arm in celebration or victory, inside a blue circular background.

    Ambitious

    We are AMBITIOUS and driven to find new solutions, tackle challenges, and make advances that revolutionise the healthcare industry.

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    Team

    We are a TEAM built on trust, valuing diversity, embracing unique perspectives, and empowering each other to achieve success together as One Navigator.

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    Dynamic

    We are DYNAMIC innovators and positive disruptors in healthcare, committed to delivering exceptional outcomes for our clients and customers.

Our Commitment to Privacy, Security and Patient Safety

At Navigator, we take the protection of patient information and the safety of those who use our services extremely seriously. We are accredited to ISO 27001, the leading international standard for information security, and apply rigorous controls to safeguard all personal and health information entrusted to us.

We are also working towards accreditation under the National Safety and Quality Digital Mental Health Standards (NSQDMH), further strengthening our commitment to digital safety, service quality and the wellbeing of our patients.

Protecting privacy and ensuring patient safety are central to everything we do.

Meet Our Team

  • Professional woman with blonde hair wearing a checkered vest, white shirt, and dark tie, smiling against a plain background.

    Stacey Williams

    Chief Executive Officer

  • Portrait of a man with light brown hair, blue eyes, and a beard, wearing a dark blazer and black shirt, smiling at the camera.

    Paul Macgugan

    Chief Operating Officer

  • Michelle Klobas

    Chief Commercial Officer

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    Alison Leckie

    Chief People and Culture Officer

  • Portrait of a woman with long wavy blonde hair, wearing a sleeveless beige top, smiling against a plain light gray background.

    Sophie Gibbs

    Director – Customer & Patient Experience

  • Headshot of a smiling man with red hair and beard, wearing a navy blue suit and white shirt, against a light gray background.

    Rhys Cooper

    Director – Partnerships & Health Insights

  • A smiling young man with short blonde hair, wearing a white collared shirt and a black sweater, against a plain light background.

    Jason Vowles

    Director – Program Performance

  • A woman with light skin and brown hair in a ponytail, smiling, wearing a blue and white patterned sleeveless top, against a plain light background.

    Sharn Meneilly

    Head of Mental Health Services

  • A woman with shoulder-length dark hair wearing a pink blouse, smiling slightly, against a plain light background.

    Angela Hill

    Head of Operations

Awards and Recognition

  • 2024 Telstra Business Awards - Championing Health

    State Finalists

  • 2023 PIEF Personal Injury & Disability Management Award – Mental Health and Wellbeing Initiative Award

    Finalist

  • 2022 BUPA EcoDisruptive International

    Finalist

  • 2021 PIEF Personal Injury & Disability - Collaboration

    Winner

  • 2018 PIEF Personal Injury & Disability Management Award - Collaboration

    Finalist

  • 2018 ARPA WA Rehabilitation Award - Innovation

    Winner

Our partners

  • Black and gray Allianz logo with a circle symbol containing three vertical lines
  • Qbe logo with a triangle symbol and text that reads 'QBE' in black and gray.
  • EM Mutual logo with the text 'Mutual since 1910' and a profile of a person's face in profile view.
  • A graphic with the word 'SUNCORP' in black and a gray ring to the right of the text.
  • The word 'SERCO' written in large, outlined, gray letters with horizontal and vertical lines running through it, on a black background.
  • The logo for IAG, a black background with gray lowercase letters IAG in the center.

Not sure which recovery plan is right for you?

Contact us and we’ll help you get started.

Contact us