Helping people move beyond chronic injury
Specialist, multidisciplinary rehabilitation for people living with chronic musculoskeletal pain — addressing the whole picture, not just the symptoms.
Integrated care from our specialist doctors, psychologists, and exercise physiologists.
Helping participants rebuild movement, strength, and self-belief.
Motion sensor tracking delivers real-time feedback and progress data.
Addressing both emotional and functional aspects of long-term pain.
ABOUT CIP
Chronic pain recovery needs a different approach.
When pain continues well beyond the expected healing period — typically more than 12 months after injury — it stops being purely a physical problem. It becomes something more layered: a mix of physical, psychological, and social factors that reinforce each other and resist the treatments that work well for acute injury.
People living with long-term musculoskeletal pain often describe a frustrating pattern: passive treatments that provide temporary relief but no lasting change, declining confidence in what their body can do, and growing uncertainty about whether improvement is even possible. CIP exists to break that pattern.
Navigator Group's Chronic Injury Program is a structured, evidence-based rehabilitation pathway that addresses the full complexity of chronic pain. Led by specialist doctors and delivered by a coordinated team of exercise physiologists, physiotherapists, and psychologists, the program focuses on improving physical function, reducing pain's grip on daily life, and rebuilding the confidence and resilience needed to return to meaningful activity and work.
Delivery is flexible, telehealth or in-clinic, making the program accessible to anyone across Australia.
Specialist-led clinical assessment
A comprehensive initial assessment identifies the physical, psychological, and functional drivers of ongoing pain — forming the foundation for a genuinely personalised treatment plan.
Integrated treatment for the body and mind
Movement therapy, evidence-based psychological treatment including EMDR and pain management strategies, and medication reviews are delivered as a coordinated whole.
Telehealth & phone delivery
Fully remote delivery means no geographic limitations and no barriers to access — available to anyone, anywhere in Australia.
Short-term therapy where needed
Where screening identifies elevated need, targeted therapeutic support is available to address specific barriers to recovery and return to work.
WHO IS CIP FOR
For anyone who has been living with pain for too long without meaningful progress.
CIP is designed for people with chronic musculoskeletal pain, typically those who are 52 weeks or more post-injury, where standard treatment approaches have not achieved lasting improvement. It is also suitable where a recovery plateau has been reached earlier and a more intensive, multidisciplinary approach is clinically indicated.
Ongoing pain beyond 12 months
Chronic musculoskeletal pain affecting the back, neck, shoulder, hip, knee or ankle that has persisted well past the expected recovery window
Reduced capacity for work or daily life
Difficulty performing work duties, reduced participation in daily activities, or social withdrawal connected to the experience of chronic pain
Plateaued under existing treatment
People who have been receiving ongoing treatment — physiotherapy, pain management, or other care — but whose function and capacity have stalled
Goal oriented and ready to engage
People who are willing to take an active role in their recovery and work toward clear functional goals with the support of a specialist team
WHY CIP WORKS
A structured, supportive pathway
From referral to resolution there is a clear, coordinated process.
1
Referral & rapid contact
Following referral, participants are contacted within 48 hours to arrange their first appointment. The intake process is designed to be straightforward and to set a clear, positive expectation for what the program involves.
2
Comprehensive clinical assessment
A specialist doctor leads a thorough assessment covering the physical, psychological, and functional dimensions of each person's experience of pain. This assessment directly shapes every element of the treatment plan that follows.
3
Personalised treatment plan activated
A coordinated plan is built around each person's specific presentation, goals, and current capacity. It integrates movement therapy, psychological treatment and, where relevant, medication review, with all treating clinicians working from the same plan.
4
Active rehabilitation and therapy
Regular exercise physiology and physiotherapy sessions rebuild movement, strength and physical confidence, supported by motion sensor technology that tracks progress in real time. Psychological therapy addresses pain-related distress, fear of movement, and the beliefs that can sustain chronic pain.
5
Ongoing reviews and adjustments
Progress is assessed at structured intervals throughout the 16-week program. Reviews draw on objective movement data and clinical observation to ensure the plan remains appropriately challenging and aligned with each person's evolving goals.
6
Discharge and long-term planning
At program conclusion, each participant receives individualised recommendations for sustaining their gains and continuing to progress after the program ends. Where ongoing support is needed, clear referral pathways are in place.
WHY CIP WORKS
Chronic pain responds to integration, not isolation.
The research on chronic musculoskeletal pain is consistent: single-discipline treatment — physiotherapy alone, psychology alone, pain medication alone — rarely produces lasting change once pain has become chronic. What works is integration: physical, psychological, and functional rehabilitation delivered as a coordinated whole by a team that communicates well and agrees on the goal.
CIP is built on this evidence. Every element of the program is connected — what happens in exercise physiology sessions is informed by what the psychologist is working on; what the specialist doctor recommends is reflected in the exercise plan; what the motion sensors capture shapes the next session. This is not case management. It is genuine clinical integration.
Addresses the full pain picture
Physical symptoms, psychological distress and lifestyle factors are treated together, because chronic pain involves all three and treating only one rarely resolves it
Objective data drives every decision
Motion sensor technology and structured clinical reviews mean treatment decisions are based on what is actually happening, not assumptions or self-report alone
Moves people to active recovery
One of the most consistent drivers of poor outcomes in chronic pain is the shift to passive treatment dependency. CIP is explicitly designed to reverse this
Clear outcomes
Structured reporting at initial assessment, progress review and discharge gives insurers and case managers the clinical evidence they need to understand what has changed and why
Rebuilds confidence alongside function
Restoring physical capacity matters, but so does rebuilding the belief that movement is safe and that improvement is possible — CIP addresses both
CIP FAQs
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The goal is to help people with long-term musculoskeletal pain improve movement, manage pain and rebuild confidence to return to life and work.
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The program runs for up to 16 weeks, depending on the participant’s needs, progress and goals.
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The program is led by specialist doctors and delivered by a team of exercise physiologists, physiotherapists and psychologists who work together to create a coordinated recovery plan.
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Participants are contacted within 48 hours of referral to arrange their first appointment.
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CIP is designed for musculoskeletal injuries where pain and psychological factors are linked. If a participant’s primary concern is psychological, they may be referred to our Primary Psychological Program (PPP) for specialised support.
