Structured psychological treatment that supports recovery.
Evidence-based care for work-related psychological injury — delivered with clinical rigour, compassion, and a clear pathway back to wellbeing and work.
Virtual assessment and therapy
Quick access to targeted, effective psychological treatment
Aimed to help people self-manage their recovery
Interdisciplinary care to enhance mental health outcomes and work participation
ABOUT PPP
Evidence-based psychological treatment.
The Primary Psychological Program (PPP) provides structured, evidence-based psychological treatment for people with work-related psychological injuries. It is designed to address psychological symptoms early, reduce functional impairment, and support a safe, sustainable return to work and daily life.
Psychological injuries are complex. Anxiety, depression, trauma, and adjustment difficulties affect how people think, feel, and function — and without the right support at the right time, symptoms can deepen and recovery can stall. PPP exists to change that trajectory.
The program pairs a dedicated assessing psychologist with a consistent treating therapist, providing structured assessment, targeted therapy, and regular reporting across the full recovery journey. For referrers, this means clinical accountability and clear, coordinated communication at every stage. For the people in the program, it means being genuinely heard and supported by a team that stays with them throughout.
Delivery is in person or virtual, making the program accessible to anyone in Australia, with appointment times designed to reduce practical barriers to engagement.
Structured assessment and reporting
Formal psychological assessment at intake, midpoint, and discharge — with clear reporting that keeps referrers, treating doctors, and insurers informed throughout.
Evidence-based therapy
Treatment draws on Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR), and work-focused psychological therapy, matched to each person's clinical presentation.
Consistent team throughout
The same psychologist and therapist remain involved for the duration of the program. Consistency builds trust — and trust is what makes psychological treatment work.
Co-ordinated, interdisciplinary care
PPP coordinates with treating doctors, insurers, and other providers to ensure everyone involved is working from the same recovery plan — reducing fragmentation and supporting faster progress.
WHO IS PPP FOR
For anyone with a psychological injury.
PPP is designed for people with accepted psychological injury, across all schemes, industries and occupations. The program is also suitable where psychological injury has developed alongside or following a physical injury. Referrals are accepted at any stage of the recovery journey.
Primary psychological injury
Including anxiety, depression, PTSD, or adjustment difficulties arising from a work-related event
Where specialist input is needed
Cases requiring careful clinical management and formal reporting.
Barriers affecting physical recovery
People whose psychological state is preventing progress in physical rehabilitation
Any industry, any occupation
Including first responders, healthcare, corporate, retail, transport, and frontline workers
HOW PPP WORKS
A structured, informative pathway
From referral to recovery — clear, coordinated, and clinically led.
1
Referral & rapid intake
Following referral, participants are contacted within 48 hours to schedule their initial clinical assessment. The intake process is straightforward and designed to reduce any anxiety about getting started.
2
Comprehensive clinical assessment
A qualified assessing psychologist conducts a structured initial assessment, establishing a clinical baseline, identifying treatment priorities, and producing a formal report for referrers and treating doctors.
3
Tailored therapy begins
A consistent treating therapist delivers regular evidence-based therapy sessions using CBT, EMDR, or work-focused psychological therapy — matched to the person's presentation, goals, and pace. Sessions are delivered virtually, at times that work for the participant.
4
Progress reviews and reporting
Structured reviews are conducted at the midpoint and end of the program, with formal reporting at each stage. Referrers, insurers, and treating doctors receive clear updates that reflect actual clinical progress — not just attendance.
5
Discharge and long term planning
At program conclusion, a formal discharge assessment is completed and a clear plan for ongoing wellbeing and sustained return to work is provided. Where further specialist support is needed, warm referral pathways are in place.
WHY PPP WORKS
The clinical approach
What distinguishes PPP from standard psychological treatment within a compensation context is its end-to-end structure. Many people referred for psychological injury receive sporadic, uncoordinated therapy with unclear goals and limited reporting. PPP addresses each of these gaps deliberately.
Assessment is formal and repeated, not just an intake conversation. Therapy is evidence-based and matched to clinical presentation. Reporting is structured and timely. And the same clinicians stay involved throughout — because in psychological treatment, the therapeutic relationship itself is part of what works.
PPP was nominated in the Innovation in Mental Health and Wellbeing Initiative category at the PIEF Conference.
Cognitive Behavioural Therapy
Addresses patterns of thought and behaviour that sustain anxiety, depression, and avoidance
Work-focused psychological therapy
Treatment is grounded in the reality of returning to work, addressing the specific fears, adjustments, and challenges
Eye Movement Desensitisation and Reprocessing (EMDR)
Highly effective, evidence-based treatment for trauma
Formal reporting at every stage
Structured reports at initial assessment, progress review, and discharge
FAQ
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Understanding psychological injuries involves recognising their distinct nature and impact on employees compared to physical injuries. These injuries, often invisible, can arise from workplace stress, traumatic events, or accidents. They encompass a range of conditions, including anxiety, depression, and PTSD, profoundly affecting an individual's mental state and daily functioning.
Unlike physical injuries, psychological harm can be less apparent, making diagnosis and treatment more challenging. This complexity requires a nuanced approach to treatment that addresses not just the symptoms but the underlying causes and individual experiences associated with these injuries.
Psychological injuries necessitate a compassionate approach that goes beyond traditional medical treatments. Recognising their impact on an employee’s overall well-being, effective care must be holistic, considering the emotional, cognitive, and social aspects of the employee's life. This comprehensive view is crucial for fostering a truly healing environment.
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Early identification and intervention in cases of psychological injury are essential for effective recovery. Identifying these issues promptly can prevent the escalation of symptoms and the development of more severe mental health conditions. Early intervention leads to more successful treatment outcomes, shorter recovery times, and a faster return to work, reducing the overall impact on the employee's life and work. This proactive approach is key in managing the complexities of psychological injuries, ensuring that workers receive the right support and treatment as early as possible.
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Navigator Group’s approach to psychological injuries is grounded in evidence-based practices. This method involves utilising current, well-researched strategies proven to be effective in treating and managing psychological injuries. The focus is on employing scientifically supported techniques and therapies to ensure employees receive the highest standard of care. This approach not only enhances the effectiveness of treatment but also ensures consistency and reliability in the recovery process, leading to better outcomes for workers navigating the complexities of psychological injuries.
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In Navigator Group's recovery process, treatment and support are integral to the healing journey. This involves a comprehensive suite of services that cater to the specific needs of employees recovering from psychological injuries. The focus is on delivering personalised care, which includes a blend of therapeutic interventions and continuous support mechanisms.
These services are designed to address both the immediate and long-term aspects of recovery, ensuring that employees receive the necessary tools and guidance to navigate their path back to mental wellness and functional normality. This holistic approach is fundamental to achieving successful recovery outcomes.
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The path to psychological recovery with Navigator Group is a journey marked by a structured yet adaptable approach. Our program is attuned to the unique challenges and needs of employees recovering from psychological injuries, incorporating tailored therapies, ongoing support, and regular assessments.
Recognising the stigma often associated with mental health treatment, Navigator Group emphasises the importance of small, trusted conversations, providing regular, independent, and confidential discussions to optimise recovery. This approach includes screening and triage for psychological barriers, employing world-leading treatment interventions, and rebuilding trust and confidence. Clients are also equipped with home tools and resources, supporting them through every stage of recovery and fostering resilience and well-being.
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The Navigator Group's program for psychological injury recovery stands out for its comprehensive, evidence-based approach. This program not only addresses the immediate psychological needs of those injured but also guides them through a sustainable recovery process. With a focus on individualised care, early intervention, and continuous support, Navigator Group ensures that each employee receives the best possible treatment tailored to their unique situation. This approach reflects a deep commitment to the mental well-being of workers, setting a new standard in psychological recovery and showcasing the Navigator Group’s dedication to facilitating positive, long-term outcomes.
