Primary Psych Program

PPP (Primary Psychological Program) is a short-term psychological treatment program that provides access to a psychologist to support recovery after a work-related injury or event. It focuses on addressing emotional, psychological, and stress-related concerns that may be affecting wellbeing, recovery, or return to everyday activities, including work.

People are referred to PPP when psychological support may be helpful as part of their recovery. This can include experiencing stress, anxiety, low mood, sleep issues, pain-related distress, or difficulty coping following an injury or work-related event.

After referral, a psychologist will contact you to explain the program and arrange an initial assessment. This assessment helps understand what support may be most helpful for you and whether PPP is the right fit for your needs.

The assessment involves talking with a psychologist about how you’re feeling, how your injury or experience is affecting you, and what challenges you may be facing. This may take place over video or phone and helps guide the most appropriate treatment approach.

If you proceed with the program, treatment involves structured therapy sessions with a psychologist. Therapy is tailored to your needs and may include evidence-based approaches such as Cognitive Behavioural Therapy (CBT), EMDR, or other psychological therapies designed to support recovery and improve coping.

PPP provides a course of treatment, with the number of sessions based on individual needs. This is usually between 10 and 24 sessions.

Yes. Wherever possible, you will work with the same treating psychologist throughout the program to support consistency, trust, and progress.

PPP is delivered via video or phone appointments, allowing access regardless of location.

Yes. Your information and discussions are kept confidential and managed in line with privacy laws. Information is only shared where appropriate and relevant to support your care and recovery.

At the end of the program, your psychologist will help plan next steps if further support is needed. This may include recommendations for ongoing care or strategies to maintain progress.

There is no cost to you as the injured person – Navigator Group works with employers and insurers to fund support for you during this time.

No. Participation in PPP is completely your choice. You can decide whether or not to take part, and you can stop at any time.

Get in touch with us by calling 1800 318 564. We are happy to answer any questions you may have about PPP.