Your recovery, fully supported at no cost to you.

Congratulations! You are eligible for the Primary Psych Program — free, expert psychological care to help you feel like yourself again.

Claim your spot

ABOUT PPP

Expert psychological care.

The Primary Psychological Program (PPP) provides structured, evidence-based psychological treatment for people recovering from a psychological injury. It's designed to help with how you're feeling, support your recovery and help you get back to work or daily life when you're ready.

You'll be looked after by two people throughout the program: an assessing psychologist, who takes the time to understand your situation, and a treating therapist, who you'll see regularly for ongoing sessions. They work together, and stay with you, so you never have to start over or repeat your story.

Therapy uses approaches that are proven to help, including Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR), and therapy focused on supporting your return to work. Everything is tailored to you.

We teach you the tools to manage your own recovery

The program is designed to help you build the skills and confidence to manage your recovery, not just get through sessions.

A team working together for you

Your psychologist, therapist, and any other providers involved in your care stay connected — so your support is coordinated, not fragmented.

Quick access to psychological support

Quick access to effective psychological support, delivered by phone or video from wherever you are.

YOUR JOURNEY

A clear path, with the same people by your side throughout.

Step 1

We will be in touch within 48 hours

We'll reach out to arrange your initial assessment at a time that works for you. There's nothing you need to organise.

Step 2

Your initial assessment

An assessing psychologist will take time to understand your situation, how you're feeling, and what kind of support will help most. This session is about listening, not judging.

Step 3

Regular therapy sessions

You'll meet regularly with the same treating therapist, using approaches proven to help with anxiety, low mood, stress, or trauma — at a pace that's right for you.

Step 4

A progress review part way through

Your team checks in on how things are going and adjusts your support if needed, so it keeps reflecting what you actually need.

Step 5

Discharge with a plan

When you're ready to finish the program, you'll have a final session and leave with a clear plan for staying well — so the support doesn't just stop.

READY TO START?

Your recovery team is waiting.

Let's begin.

Get in touch with our friendly team — we'll handle everything from here.

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PPP FAQ

  • PPP (Primary Psychological Program) is a short-term psychological treatment program that provides access to a psychologist to support recovery. It focuses on addressing emotional, psychological, and stress-related concerns that may be affecting wellbeing, recovery, or return to everyday activities, including work.

  • People are referred to PPP when psychological support may be helpful as part of their recovery. This can include experiencing stress, anxiety, low mood, sleep issues, pain-related distress, or difficulty coping following an injury or work-related event.

  • After referral, a psychologist will contact you to explain the program and arrange an initial assessment. This assessment helps understand what support may be most helpful for you and whether PPP is the right fit for your needs.

  • The assessment involves talking with a psychologist about how you’re feeling, how your injury or experience is affecting you, and what challenges you may be facing. This may take place over video or phone and helps guide the most appropriate treatment approach.

  • If you proceed with the program, treatment involves structured therapy sessions with a psychologist. Therapy is tailored to your needs and may include evidence-based approaches such as Cognitive Behavioural Therapy (CBT), EMDR, or other psychological therapies designed to support recovery and improve coping.

  • PPP provides a course of treatment, with the number of sessions based on individual needs. This is usually between 10 and 24 sessions.

  • Yes. Wherever possible, you will work with the same treating psychologist throughout the program to support consistency, trust, and progress.

  • PPP is delivered via video or phone appointments, allowing access regardless of location.

  • Yes. Your information and discussions are kept confidential and managed in line with privacy laws. Information is only shared where appropriate and relevant to support your care and recovery.

  • At the end of the program, your psychologist will help plan next steps if further support is needed. This may include recommendations for ongoing care or strategies to maintain progress.

  • There is no cost to you as the injured person – Navigator Group works with employers and insurers to fund support for you during this time.

  • No. Participation in PPP is completely your choice. You can decide whether or not to take part, and you can stop at any time.

  • Get in touch with us by calling 1800 318 564. We are happy to answer any questions you may have about PPP.

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