We are Australia’s leading healthcare innovator.

Meet Our Team

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    Stacey Williams

    Chief Executive Officer

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    Paul Macgugan

    Chief Operating Officer

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    Alison Leckie

    Chief People and Culture Officer

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    Frances Kwan

    Finance & Business Support Services Manager

  • Headshot of a smiling man with red hair and beard, wearing a navy blue suit and white shirt, against a light gray background.

    Rhys Cooper

    Director – Partnerships & Health Insights

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    Laura Bradley

    Director – Strategic Growth & Brand

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    Sophie Gibbs

    Director – Customer & Patient Experience

  • A smiling young man with short blonde hair, wearing a white collared shirt and a black sweater, against a plain light background.

    Jason Vowles

    Head of ARC

  • A woman with light skin and brown hair in a ponytail, smiling, wearing a blue and white patterned sleeveless top, against a plain light background.

    Sharn Meneilly

    Head of NSP

  • A woman with shoulder-length dark hair wearing a pink blouse, smiling slightly, against a plain light background.

    Angela Hill

    Head of Operations

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Who We Are?

  • Australia's leading healthcare provider and innovator specialising in co-ordinated, evidence-based treatment programs with a whole of person approach 

    Our team have supported more than 20,000 people through our programs incorporating both mental and physical aspects into our programs

    We support people in their recovery with multi-disciplinary teams to activate effective recovery plans and use world leading technology to track progress

  • We are a team of occupational physicians, physiotherapists, exercise physiologists, occupational therapists, clinical psychologists and counsellors who believe that every recovery needs a plan 

    We utilise our outcome data and research to collaborate with academic institutions, government agencies, actuaries, insurance companies and corporations.

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How We Started

  • Originally founded in 2010 by Dr Ray Wallace and Dr John McMahon ‘Medico Legal Specialists’ who, after conducting 40,000 IME’s thought "There must be a better way”.

  • They identified multiple issues in the current traditional healthcare framework:

    • Patients being treated serially rather than a whole of person approach

    • Incorrect diagnoses led to unnecessary intervention

    • Unnecessary imaging,  unnecessary surgery and excessive passive treatment

    • Failure to address the psychological aspects of physical injuries 

    • Lack of adherence to best practice recovery protocols and oversight of patient programs

    They set out to design a model to support patients and healthcare providers that included:

    • High potency, low-cost interventions 

    • Simplified programs for patients and their health practitioners 

    • Easier access to clinicians and counsellors

    • A department dedicated to research and innovation 
      Incorporated use of sophisticated technology and data

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About Navigator Group

    • Fragmented treatment instead of holistic care
      Incorrect diagnoses resulting in unnecessary interventions

    • Overuse of imaging, surgery, and passive treatments

    • Neglecting psychological aspects of physical injuries

    • Inadequate adherence to best practice recovery protocols and patient program oversight

    • Implementing low-cost, high-impact interventions

    • Simplified programs for patients and healthcare providers

    • Enhancing access to clinicians and counselors
      Establishing a dedicated research and innovation department

    • Integrating advanced technology and data utilisation

Awards and Recognition

  • 2024 Telstra Business Awards - Championing Health

    State Finalists

  • 2023 PIEF Personal Injury & Disability Management Award – Mental Health and Wellbeing Initiative Award

    Finalist

  • 2022 BUPA EcoDisruptive International

    Finalist

  • 2021 PIEF Personal Injury & Disability - Collaboration

    Winner

  • 2018 PIEF Personal Injury & Disability Management Award - Collaboration

    Finalist

  • 2018 ARPA WA Rehabilitation Award - Innovation

    Winner

Our partners

  • Black and gray Allianz logo with a circle symbol containing three vertical lines
  • Qbe logo with a triangle symbol and text that reads 'QBE' in black and gray.
  • EM Mutual logo with the text 'Mutual since 1910' and a profile of a person's face in profile view.
  • A graphic with the word 'SUNCORP' in black and a gray ring to the right of the text.
  • The word 'SERCO' written in large, outlined, gray letters with horizontal and vertical lines running through it, on a black background.
  • The logo for IAG, a black background with gray lowercase letters IAG in the center.

Not sure which recovery plan is right for you?

Contact us and we’ll help you get started.