Confidential Recovery Support

Confidential Recovery Support is a short-term, personalised wellbeing service delivered by Navigator Group. It’s designed to help customers recovering from injury or illness who may be experiencing emotional, practical, or psychological challenges along the way. The service is proactive, independent, and focused on providing early support before more formal interventions are required.

By referring a customer, you're helping them access early wellbeing support that can reduce recovery barriers, boost confidence, and improve outcomes. The service is particularly helpful for customers who may be feeling overwhelmed, anxious, or uncertain about their recovery or situation.

Regular check-ins with a trained Navigator Support Consultant

Confidential conversations focused on emotional wellbeing, motivation, and practical challenges

Guidance and resources tailored to the customer’s needs and circumstances

Support navigating the recovery journey, especially if they’re unfamiliar with claims or health systems

Note: This is not a treatment or therapy service. It’s a proactive support program designed to empower customers through their recovery.

• Safe, independent space to talk about recovery challenges

• Early support to prevent escalation of stress or distress

• Help navigating practical issues, such as returning to work or managing day-to-day life

• No cost to the customer

• Available nationally via phone

Customers recovering from an injury or illness who:

• May feel overwhelmed, anxious, or stuck

• Have limited support networks

• Are unsure how to manage their recovery

• Are struggling with changes to work, family, or routi

You can let them know that this program is an extra layer of help, not a replacement for anything they already have. It’s designed to complement existing medical or personal support, giving them someone independent to talk to about their recovery experience, insurance process, or any day-to-day challenges. There’s no obligation to continue if they try it and feel it’s not needed.

Recovery journeys can be confusing, with many professionals involved and lots of information to process. This program helps customers feel more in control by giving them a single, trusted contact who can check in, help them navigate what’s happening, and provide simple tools or guidance. It’s a safe space to ask questions and talk through worries at their own pace.

Yes. You must confirm that the customer has given permission for their details to be shared with Navigator Group and for them to be contacted. A consent confirmation box is included on the referral form.

Complete the short referral form on this portal and confirm the customer’s consent. Navigator Group will make contact within a few business days.